When is an exchange/refund available?

-An exchange or refund is available within 7 days of receiving the product. However, if the box has been opened, or the box has been damaged, and therefore lost value of commodity, an exchange/refund is not available.

-If the product you received is different from the advertised product, you may receive an exchange/refund within 3 months of receiving the product, and within 30 days of acknowledging the difference. (In case all stocks are gone, you will be given a refund)

 When is an exchange/refund NOT available?

-The product has been lost or damaged due to consumer's carelessness.

-The box has been opened, or the box has been damaged, and therefore lost value of commodity.

-The product has noticeably lost value of commodity due to the consumer's use or consumption of the product.

-Due to a long period of passing, the product has noticeably lost value of commodity due to a long period of time passing, and cannot be resold.

-The packaging of a product that can be copied is damaged.

-Partial exchange or after-sales care (Exchange/refund of the whole product is possible)

 ※In case of a refund due to a change of mind, the shipping fee will be charged on the customer.

<Exchange & Refund Policy>

-A minor or indistinct dent, foam, mole or scratch that is generally not visible is not cause for an exchange or refund.

-Minor asymmetry of the painting, individual difference between the shape or color, or minor uneven condition of the paint is not cause for an exchange or refund.

-Individual difference of the hair length and styling, minor uneven condition of the hair rooting that is not visible when the hair styling has been done, is not cause for an exchange or refund.

-Individual difference of the length and details of the clothing that is generally not visible, minor uneven condition of the stitching and minor smudge on the clothing is not cause for an exchange or refund.