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Frequently Asked Questions and Answers

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Title Working hours
Posted by KukuClara (ip:)
  • Date 2017-03-07 19:26:07
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Working hours
-Orders can be made 24 hours a day, 365 days a year. Doll products can only be purchased at preannounced times.

-Payment confirmation, shipping business
Monday- Friday(weekdays) 10:00-17:00 (Korean time)

Holidays
*Each Saturday, Sunday, Korean national holidays, summer holiday and winter holiday is a nonworking day. There maybe a temporary holiday due to participating in foreign offline events. This will be preannounced on the NOTICES.

*Call center
Monday- Friday(weekdays) 11:00-12:00, 1:30-17:00(Korean time)
*Holidays not included
Calls can be taken in Korean, English and Japanese.

*Online inquiries
Inquiries can made on the site Q&A board and by email 24 hours a day.
Your inquiry will be answered in 3 business days(excluding holidays and weekends).  

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